Shipping policy

At Aki Clean Care Co, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below for details on processing times, delivery methods, and additional information.

Order Processing

  • Orders are processed within 1–2 business days (excluding weekends and holidays).

  • You’ll receive a confirmation email once your order is placed, followed by a shipping notification with tracking details once it’s on the way.

  • During high-volume periods (sales, holidays), processing times may be slightly longer.

Shipping Rates & Delivery Times

  • Standard Shipping (3–7 business days): Free on orders over $XX; flat rate for orders below.

  • Express Shipping (2–3 business days): Available at checkout for an additional fee.

  • Delivery times are estimates and may vary depending on your location and carrier service.

International Shipping

  • We currently ship to select international destinations.

  • International orders may be subject to customs fees, import taxes, or duties, which are the customer’s responsibility.

  • Delivery times vary based on location and customs processing.

Order Tracking

Once your order ships, you’ll receive a tracking link via email so you can follow your package’s journey. If you don’t receive tracking information within 3 days of ordering, please contact us at sales@akicleancare.com.

Lost or Delayed Packages

If your package is delayed or marked as delivered but hasn’t arrived, contact us immediately. We’ll work with the carrier to locate your order and make things right.

Questions?

We’re here to help!
Email us anytime at sales@akicleancare.com — our customer service team typically responds within 24 hours on business days.